Our goal at VocalBird is to make it easier than ever to use one's voice to communicate online. We know how important and private our messages are. Privacy is therefore a critical consideration we always have in mind.
We've created VocalBird in a way that minimizes the amount of data we collect and maximizing the privacy of the messages you send.
We're regularly improving the privacy of our service and are eager to get your feedbacks. Please reach out if you have any ideas to improve how we operate!
This Privacy applies to all our services including when you sign up, record audio messages and send them.
When you're using our website, we track your usage which includes statistics such as which pages you visit and how long you look at them. This information may include but is not limited to IP address, geolocation information, browser type and information about the use of our website, including a history of the pages you view.
If you create an account, we ask information such including but not limited to your email. All this information is used to personalize your experience or send you onboarding emails and invoices. In cases of high-risk of fraud, we might ask for a phone number for verification purposes (we never use it for marketing purposes). If you become a paying customer, we will collect your payment card information and your billing address.
Whether it is through the API, the website, or the browser extensions we provide; we monitor your usage, and log requests that you make. Those logs can include IP address, geolocation information, browser type, etc. We destroy those logs at the latest after 4 months.
If you reach out via email or chat, we keep conversations and other data you might send during those exchanges.
When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to VocalBird. This way, you can have an account on our website, save and process audio messages, etc.
We're looking at usage patterns and various statistics to understand what to improve on VocalBird. This includes, for example, doing A/B testing on new features.
We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.
There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.
We might launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.
You have the following rights in relation to the personal data that we hold about you:
If you have any concerns, please reach out first so we can have a chance to help: [email protected] If you feel we’re not doing enough, you have the right to contact your local supervisory authority.
To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:
For users of our service, we process your data as long as your account stays active and after 3 years of inactivity. Once your account is deleted or after 3 years of inactivity, we remove almost everything within a few days and all remaining artifacts within 3 months. If you’ve paid for our service, we might keep some information for longer to comply with our legal obligations.
We take the security of the data we manage very seriously and always try to keep our software and best practices up to date.
The servers we use to store and process personal data are exclusively in the European Union.
Date of last revision: March 16, 2020.
The company behind VocalBird, Rearden Software, OÜ, is incorporated in Estonia. You can reach us via email: [email protected]