Our goal at VocalBird is to make it easier than ever to use one's voice to communicate online. We know how important and private our messages are. Privacy is therefore a critical consideration we always have in mind.

We've created VocalBird in a way that minimizes the amount of data we collect and maximizing the privacy of the messages you send.

We're regularly improving the privacy of our service and are eager to get your feedbacks. Please reach out if you have any ideas to improve how we operate!

This Privacy Policy describes what data we collect and how we process it. Should you have any questions, please reach out, we'll be glad to help: [email protected].

Where do we collect data?

This Privacy applies to all our services including when you sign up, record audio messages and send them.

What do we collect?

When you're using our website, we track your usage which includes statistics such as which pages you visit and how long you look at them. This information may include but is not limited to IP address, geolocation information, browser type and information about the use of our website, including a history of the pages you view.

If you create an account, we ask information such including but not limited to your email. All this information is used to personalize your experience or send you onboarding emails and invoices. In cases of high-risk of fraud, we might ask for a phone number for verification purposes (we never use it for marketing purposes). If you become a paying customer, we will collect your payment card information and your billing address.

When you use our services

Whether it is through the API, the website, or the browser extensions we provide; we monitor your usage, and log requests that you make. Those logs can include IP address, geolocation information, browser type, etc. We destroy those logs at the latest after 4 months.

When you contact our support

If you reach out via email or chat, we keep conversations and other data you might send during those exchanges.

How do we use your data?

To provide our services

When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to VocalBird. This way, you can have an account on our website, save and process audio messages, etc.

To improve the User Experience

We're looking at usage patterns and various statistics to understand what to improve on VocalBird. This includes, for example, doing A/B testing on new features.

To offer customer support

We provide customer support via email or chat, to help you take full advantage of our service or fix any problem you encounter.

To fight fraud

There are always bad actors on the web: We actively fight credit card fraud and misuse of our services.

To market new services

We might launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your Rights, Controls and Choices

Your rights

You have the following rights in relation to the personal data that we hold about you:

• To access your personal data, and some related information as described in the section below “know if we have information concerning you and what that information is”.
• To require any inaccurate personal data to be rectified, completed including by means of providing a supplementary statement.
• To require us to delete the personal data in certain circumstances.
• To require us to restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data, but may not use it further).
• To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to require us to transmit your personal data directly to another person where it is technically feasible to do so.
• To object to our use of your personal data for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal data (and require them to be deleted) in some other circumstances.
• Where we are processing your personal data based on your consent to such processing, to withdraw your consent at any time.
• Update, correct and delete your information. You can log in to your account and update your information directly there.
• Know if we have information concerning you and what that information is.
• In particular, you have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and all the information mentioned in article 15 of the GDPR. To get started, reach out at [email protected].
• Disable the processing and permanently remove all of your data: If you’re a user of our service, you can log in to permanently destroy your account.

If you have any concerns, please reach out first so we can have a chance to help: [email protected]. If you feel we’re not doing enough, you have the right to contact your local supervisory authority.

Services helping us manage your data

To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:

• To secure connections with our users and speed up our services: Cloudflare
• Hosting: Heroku and Amazon Web Services
• Customer support: FastMail

Duration of the processing

For users of our service, we process your data as long as your account stays active and after 3 years of inactivity. Once your account is deleted or after 3 years of inactivity, we remove almost everything within a few days and all remaining artifacts within 3 months. If you’ve paid for our service, we might keep some information for longer to comply with our legal obligations.

Securing your data

We take the security of the data we manage very seriously and always try to keep our software and best practices up to date.

The servers we use to store and process personal data are exclusively in the European Union.

Updates & contact

Date of last revision: March 16, 2020.

The company behind VocalBird, Rearden Software, OÜ, is incorporated in Estonia. You can reach us via email: [email protected].